Grievance Redressal Policy

Grievance Redressal Policy

As per Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

At ElectionMandi.com, we are committed to addressing grievances of our readers and viewers in a transparent and time-bound manner.

1. Nodal Contact for Grievance

If you have any complaint regarding any content published on ElectionMandi.com, including content that violates any law, privacy, or is inaccurate, you can contact our Grievance Officer.

Grievance Officer Name: Ranjan Jha
Email: [email protected]
Address: Ring Rd. No.-1, Raipur, Chhattisgarh, India
Contact Hours: Monday to Saturday, 10 AM – 6 PM IST

2. How to File a Complaint

Please send an email to [email protected] with:

  • URL of the content you are complaining about
  • Nature of your grievance / What is wrong in the content
  • Your Name and Contact Details
  • Any supporting documents / evidence

3. Grievance Redressal Mechanism

Step 1: We will acknowledge your complaint within 24 hours.
Step 2: Our editorial team will review the complaint within 3 working days.
Step 3: We will resolve / reply to your complaint within 15 days from the date of receipt as mandated by IT Rules, 2021.
Step 4: If you are not satisfied, you may appeal to the Self-Regulating Body as per Rule 12 of IT Rules, 2021.

4. Nature of Grievances Covered

Inaccurate news, Fake news, Defamation, Privacy violation, Copyright infringement, Content violating Model Code of Conduct, or any violation under Section 69A of IT Act.